Please check these FAQs for answers to common questions about counseling and my practice.


What is counseling?

Counseling is a process of self-exploration, development of skills and resolution of difficulties.  People seek out counseling for a variety of reasons and concerns.  Feel free to contact me if you have questions about your specific concerns.


How long will I be in counseling?

The number of sessions depends on your goals and varies from person to person.  You always get to decide whether or not continuing to meet is beneficial for you.  After the comprehensive assessment sessions, we can develop counseling goals and timeframes that feel comfortable for you.


How do I choose a therapist?

I offer brief phone consultations to help you decide if I am the right therapist to work with you on your journey.


Typically, developing a good therapeutic relationship with a therapist is the most important part of the process.  This has been found to have a greater impact on the client improvement and growth regardless of the treatment perspective that the therapist uses.


What do your services cost?

As of 5/1/17 individual/couples/relationship/family sessions are 50 minutes for a fee of $125  Groups are offered on an as needed basis with each session meeting for 60 minutes for a fee of $50 per person per session.


What is your cancellation policy?

24 hour notice is required for all cancellations.  Missed sessions, including no-show and cancellations with less than the required notice, will be charged the full fee for the session.


Do you accept insurance?

I do not currently accept any insurance.  I am able to give you a receipt for your payment with the appropriate billing codes so that you may submit the paperwork to your insurance company for reimbursement.  Typically insurance companies will reimburse you for 50%-80% of your out-of-pocket costs for services that are considered out-of-network.  Please contact your insurance company to review your specific policy.


Where are you located?

My office is on the 1st floor at 75 Chestnut Street, the same building occupied by Nationwide Insurance.  If you are looking at the front of the building, go in the door in the left.  Once inside, go to your right, down the hall and my office is at the end of the hall.  There is a sign that says "Transcendent Counseling and Consulting" and my name on it.


Oneonta is a small area, how can I be sure that my counseling will be kept confidential?

I have worked in human services in the Oneonta area for over 12 years.  During that time I have stuck to the same personal practices regarding confidentiality regarding any client I have worked with.  Everything regarding you and the services you are seeking is confidential including when you call just to ask a question as a "potential" client.  I live in the area and when I see people out and about that I have worked with over the years, I never say hi first.  I'm not being rude, I'm protecting their right to privacy.  If an individual says hi, I'm happy to wave back.  I will never discuss your private information or situation in public even if the conversation is initiated by you.


Contact Us Today!

Jeanette Tolson, LCSW, CASAC

75 Chestnut Street, Suite E

Oneonta, NY 13820


Phone: (607) 267-9356

E-mail: jt@jtolson.com

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